FAQ
**Frequently Asked Questions (FAQ)**
**Q: Are PawPerch® products safe for my cat?**
A: Yes! All PawPerch® products are made from non-toxic, pet-safe materials and undergo rigorous quality checks. They are designed with your cat’s safety in mind, providing hours of fun and enjoyment without any worries.
**Q: How long does it take to receive my order?**
A: Orders are processed within 1–3 business days. Standard shipping to Hong Kong usually takes 3–7 business days, while international orders may take 7–21 business days depending on customs and location.
**Q: Can I track my order?**
A: Absolutely! Once your order ships, you will receive a tracking number via email. You can use it to monitor your package through the carrier’s website.
**Q: What if my item arrives damaged or defective?**
A: Please contact us within 7 days of receiving your order at service@PawPerch.shop with photos. We will provide a replacement or refund promptly.
**Q: Do you offer international shipping?**
A: Yes, we ship worldwide. Please note that customs fees, import duties, or taxes may apply and are the responsibility of the customer.
**Q: Can I cancel or change my order?**
A: Orders can be canceled within 3 working days before shipment. After processing, cancellations are no longer possible. Contact us immediately if you need assistance.
**Contact Information**
📞 Phone: +852 3101 9778
🏢 Address: FANTASY JEWELRY LIMITED, 17-19 Prat Avenue - Unit A, 6/F, Prat Commercial Bldg - Tsim Sha Tsui Kowloon - Hong Kong
**Q: Are PawPerch® products safe for my cat?**
A: Yes! All PawPerch® products are made from non-toxic, pet-safe materials and undergo rigorous quality checks. They are designed with your cat’s safety in mind, providing hours of fun and enjoyment without any worries.
**Q: How long does it take to receive my order?**
A: Orders are processed within 1–3 business days. Standard shipping to Hong Kong usually takes 3–7 business days, while international orders may take 7–21 business days depending on customs and location.
**Q: Can I track my order?**
A: Absolutely! Once your order ships, you will receive a tracking number via email. You can use it to monitor your package through the carrier’s website.
**Q: What if my item arrives damaged or defective?**
A: Please contact us within 7 days of receiving your order at service@PawPerch.shop with photos. We will provide a replacement or refund promptly.
**Q: Do you offer international shipping?**
A: Yes, we ship worldwide. Please note that customs fees, import duties, or taxes may apply and are the responsibility of the customer.
**Q: Can I cancel or change my order?**
A: Orders can be canceled within 3 working days before shipment. After processing, cancellations are no longer possible. Contact us immediately if you need assistance.
**Contact Information**
📞 Phone: +852 3101 9778
🏢 Address: FANTASY JEWELRY LIMITED, 17-19 Prat Avenue - Unit A, 6/F, Prat Commercial Bldg - Tsim Sha Tsui Kowloon - Hong Kong